Got Questions?
Your FAQs Answered Here
Welcome to our FAQ section! Here, you’ll find answers to common questions about our vacation home rental. We aim to make your stay as enjoyable and hassle-free as possible. Whether you’re curious about booking, amenities, or local attractions, we hope this guide helps. Don’t hesitate to reach out if you need more assistance!
Frequently Asked Questions
Everything You Need to Know About Booking
To make a reservation, simply select your desired dates on our booking page. Fill in your details, and you’ll receive a confirmation email shortly after. If you have any questions, feel free to reach out to us!
We understand that unexpected events can happen, which is why we strongly recommend purchasing **travel insurance** that includes trip cancellation coverage. This can protect your non-refundable investment in case of illness, emergencies, flight issues, or other covered reasons.
All our homes come equipped with essential amenities like Wi-Fi, kitchen appliances, airco, 2 bikes and even a inflatable canoe.
You’ll find everything you need for a comfortable stay!
We love pets! We welcome you and your furry friends.
Yes, we typically require a minimum stay of 6 nights, especially during the peak season.
You can easily book your stay online through our website. Just select your desired dates, and follow the prompts to complete your booking.
We understand that unexpected events can happen, which is why we strongly recommend purchasing **travel insurance** that includes trip cancellation coverage. This can protect your non-refundable investment in case of illness, emergencies, flight issues, or other covered reasons.
When and how do I need to pay for my vacation?
- The first payment is 50% of the total amount. This payment confirms your booking.
- The remaining 50% must be paid no later than 2 weeks (14 days) before the start date of your vacation.
- We will send you a reminder and the final invoice in time.
Pay in monthly installments
It is possible to spread the payments over several months. If you would like to use our monthly installment option, please indicate this in the “Details” field of the booking form. We will then contact you with the available installment plan and further arrangements.
You can arrive at any time on your check-in day — there is no fixed check-in hour. Feel free to come early or late, whatever works best for your journey. Check-out is at 11:00 AM on your departure day.
We ask for this clear check-out time so we can give the house a proper clean and get everything ready for the next family to enjoy their stay just as much as you did.
You can easily rent a complete linen package (sheets, duvet cover, pillowcase + towels) directly at the campsite reception if needed.
Yes, you and your furry friends are welcome.
Get in Touch With Us
If you have questions or need help, we’re here for you! Reach out to us anytime for assistance with your bookings or local recommendations. We can’t wait to hear from you!
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Lugano Casa
A charming lakeside retreat in Porlezza, where the Italian Alps meet crystal-clear waters
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